How can we help?
Answers to the questions we hear most. Search, or browse by topic.
Orders & Shipping
How do I track my order?
Once your order ships you will receive an email with tracking details. You can also visit our order tracking page and enter your order number and email address.
What shipping methods are available?
Standard (5-7 business days) $7.99, Express (2-3 business days) $14.99, Overnight (next business day) $24.99. Orders over $75 ship free via standard.
Can I change or cancel my order after placing it?
Orders in processing status can sometimes be modified. Contact us at support@autoparts.test as soon as possible. Once an order has shipped it cannot be cancelled, but you can initiate a return.
Do you ship internationally?
We currently ship within the United States only. International shipping may be available in the future.
Returns & Refunds
What is your return policy?
Most items can be returned within 30 days of delivery for a full refund. Items must be unused, in their original packaging, and include all hardware. See our full returns policy.
How do I start a return?
Log in to your account, navigate to the order, and click Request return. Select the items and reason, then submit. You will receive a prepaid shipping label by email within one business day.
How long does a refund take?
Once we receive and inspect the returned item, refunds are typically processed within 5-7 business days. You will receive an email confirmation when the refund is issued.
What about core charge returns?
Parts like alternators and starters include a core charge. Return the old core within 30 days using the prepaid label to receive your core credit back.
Fitment & Compatibility
How do I know if a part fits my vehicle?
Use our Year/Make/Model finder at the top of the page or enter your VIN on the VIN lookup page. Every product listing shows which vehicles it fits, and your garage vehicle is checked automatically.
What does the fitment warning mean?
A yellow warning badge means the part does not match the vehicle currently active in your garage. You can still purchase it, but double-check compatibility before installing.
Can I save multiple vehicles?
Yes! Add vehicles to your garage and set one as active. The active vehicle is used for fitment checks across the catalog.
Account & Payment
How do I create an account?
Click Register in the header and fill in your name, email, and password. Your garage and cart will be saved to your account automatically.
I forgot my password. How do I reset it?
Go to the forgot password page, enter your email, and follow the link in the reset email to set a new password.
Can I check out as a guest?
Yes, guest checkout is available. If you later create an account with the same email, your order history will be linked automatically.
Do you offer coupon codes?
We periodically run promotions with coupon codes. Enter your code in the coupon field during checkout to apply the discount.